ACCOUNT

  • Register for an account from your payment confirmation to easily manage your bookings.
  • Purchases are personal and cannot be transferred.

ANNUAL TRAINING MEMBERSHIP

  • You are required after your first class to buy annual membership if you would like to continue.
  • This is a requirement of both our statutes and Malmo Kommun.
  • Our Annual training membership fee for 2 years 2020 & 2021 January to December is 200kr
  • If your membership did not automatically renew 1 January 2020, the above fee is payable.
  • If you membership did automatically renew 1 January 2020, you will first pay the new two year membership 1 January 2021.
  • Annual membership is valid, unless stated for the calendar year and is payable on 1 January.
  • If you joined the organisation part way through the year the annual fee is payable, with the exception of December. If you joined in December you do not then pay again on the 1 January.

PURCHASES

  • All purchases are personal and cannot be transferred.
  • We do not offer refunds.
  • We are however happy to transfer your purchase to another type of package.
  • Purchases are valid according to booking conditions.
  • The course fee applies only to the course, with specific start & end date
  • Registration for our courses and classes is binding and the fee is only paid back on presentation of a medical certificate.
  • Packages can be put on hold for a maximum of 3 months with the presentation of a medical certificate.
  • The course fee applies only to the course, with specific start & end date

MEMBERSHIP PACKAGES

  • Freezing of the autogiro can only take place against presentation of a medical certificate and can be frozen for a maximum of 3 months.
  • All exercise cards are personal

PACKAGES OF CLIPS

  • Packages are valid for the following periods. 
    • 20 clips private: 12 months
    • 10 clips private: 12 months
    • 20 clips semi-private: 6 months
    • 10 clips semi-private: 4 months
    • 5 clips private: 3 months
    • 3 clips private: 1 months
  • Freezing of the Package clips can only take place against presentation of a medical certificate and can be frozen for a maximum of 3 months.
  • All exercise package clips are personal

CANCELLATION POLICY

  • Cancellation must be made no later than 24 hours before the booked training. (Limhamn studio 48 hours).
  • Non-cancelled times will be charged at full price.
  • Hyllie Sportcenter Studio: Late cancellation 24 hours
  • Limhamn Studio: Late cancellation 48 hours.
  • If an Instructor is sick or unable to arrive at the studio for your class, we will do our upmost to find an alternative instructor. In the event that we cannot, we do our best to re-schedule your class during the same week.
  • In the event that we may have to close the studio for a short time due to unforeseen circumstances or at short notice, we ask for your patience and consideration.
  • We assure you we do our best to resume 'business as usual' as soon as we possibly can and try our best to schedule you in extra classes to get you back on track.

STUDIO
In order to keep a nice studio environment for everyone please

  • Turn off mobile
  • Go outside if you need to take a phone call
  • Wear clean clothes and socks out of respect for others in the studio
  • It can be necessary at times for safety to remove your socks, please ensure you have clean feet.
  • Wipe all equipment after use and hang up all springs and handles
  • Take off shoes outside studio

HOLIDAYS

  • Packages are not extended for your holidays
  • Packages are extended when the studio is closed
  • Purchases are valid according to booking conditions.
  • Registration for our courses is binding and the fee is only paid back on presentation of a medical certificate
  • The course fee applies only to the course, with specific start & end date

MISSED COURSE SESSIONS

  • Missed course sessions cannot be transferred to future courses.
  • We do not allow make up sessions if you miss a class.

SAFETY POLICY

  • Please follow the teachers instructions
  • Please do not use any equipment without a qualified instructor present.
  • Consult your doctor or physical therapist before you start Pilates.
  • Please be aware of your comfort during class and inform us if you have any pain.
  • Limhamn Pilates will not be held liable for any claims during or after your class in relation to your time in our studio. It is your responsibility to at all times be aware of your comfort, capacity, conditions and limitations.
  • By signing up for our classes, courses, workshops and events you agree to all our conditions.

WELCOME

  • ACTIWAY
  • FRISKVARD

INTEGRITY POLICY GDPR

UPDATED TERMS FOR YOU TRAINING AT LIMHAMN PILATES 
  • We have updated our Terms and Conditions and Privacy Policy to the new Data Protection Regulation (GDPR). Here you can read more about how we at Limhamn Pilates process your personal data.
TERMS AND CONDITIONS
  • These terms apply to you who sign up for training at Limhamn Pilates. This includes a course, workshop or other events at Limhamn Pilates or who otherwise contacts or follows us.
BENEFITS OFFERS AND INFORMATION
  • You will find out about various offers and benefits, invitations to events and our news and inspirations.
COMMUNICATION
  • We communicate offers, invitations and information via email, sms and via our website as well as through our social channels such as Facebook, Instagram.
RETENTION PERIOD
  • After completing a course, class, workshop or event that you have attended, we will keep your personal data for 12 months on our electronic booking system and then ask you if you want us to delete it.
  • As we are a registered Förening organisation we have a duty to report to Malmo Kommun annually all members names, address and personal numbers. This information is sent to Malmo Kommun electronically. We have a duty to keep electronically this information and do so outside of our booking system.
  • If you wish to have your personal data deleted earlier, please notify us at info@limhamnpilates.se
 
PROCESSING YOUR PERSONAL DATA
  • At Limhamn Pilates we want you to feel secure in how we process your personal information. Here we explain what information we collect and how we use your personal information and inform you about your rights.
PERSONAL DATA YOU HAVE SUBMITTED TO US
  • We process information about you that you provide in connection with your participation in one of our courses, classes, workshops or other events in order to provide you with the right service and to manage the customer relationship.
  • Below you can easily read to what extent and for what purpose we process your personal data:
ADMINISTRATION OF BUYING A CLASS, COURSE, WORKSHOP OR OTHER EVENT (INCLUDING INVOICE)
Name
Personal
Contact information (eg address, email and phone number)
Payment information and history
Notice
Registration and possibly notes you submit in connection with the application or inquiry
course evaluations 
INFORMATION AND MARKETING 
  • Your contact information is further used for information and news mailing (including marketing) by e-mail, sms as well as by mail and via our social channels such as Facebook, Instagram. Please note that at any time you can customize through which channels you wish Limhamn Pilates to contact you or completely unsubscribe from mailings. Regarding social media, you have to make your own settings about interest and security on your own accounts
PARTICIPATION IN COMPETITIONS
  • Your contact details (including social security numbers) are processed when participating in a competition or event provided by Limhamn Pilates and in mediating any winnings such as gift cards or products.
PHOTO AND VIDEO MATERIALS
  • When participating in courses, classes, workshops or other events with us, we may take photographs or make video recordings. Such photographs and videos may be used in our social media (such as Facebook, Instagram, etc.) as well as reproduced on our website, our news and information releases and in our other marketing. By participating in courses, classes, workshops or other events, we assume that you accept that we use photo and video material for the above purposes.
 
WHERE DO WE COLLECT YOUR PERSONAL DATA?
  • In addition to the personal data you provide to us yourself, we may also collect personal data from someone else (so-called third party). For example, we may collect data from social media.
WHAT DO WE SHARE YOUR PERSONAL DATA?
  • Your personal data is only handled by us Limhamn Pilates and in cases where it is necessary for us to offer you our services with companies that are so-called. personal data assistants. A personal data assistant is a company that processes personal data on our behalf and according to our instructions. We have written agreements with all-person data assistants through which they guarantee the security of the personal data processed and undertake to comply with our security requirements.
  • We have personal data assistants who help us with: Invoicing and payment solutions • Booking system
HOW LONG DO WE SAVE YOUR PERSONAL DATA?
  • 12 months on our electronic booking system after completing the course, class, workshop or event. We also give the opportunity monthly on our newsletter to opt out of subscribing with us. In this event we delete your personal data from our booking system.
HOW DO YOU CONTACT US ?
  • The latest version of our privacy policy is available on our website.
  • If anything in our policy changes, we will notify you via personal mail. If you have questions about what information we have about you or if you want to change something in your personal information, you are welcome to contact us at info@limhamnpilates.se
  • Limhamn Pilates Hyllie Sportcenter Bollspelsvägen 3 216 25  Malmö 073-5526000  info@limhamnpilates.se www.limhamnpilatesforening.se
  • org.no 802500-8148